FAQs

❓ Frequently Asked Questions (FAQs)

Have questions? You're in the right place!
If you don’t see your answer below, feel free to email us at rolliebuddy7@gmail.com. We're happy to help!

🧸 Product Questions

Q: What types of pets is the Rollie Buddy toy best for?
A: Our interactive toys are perfect for cats and small dogs. They’re designed to mimic prey-like movement, encouraging your pet to chase, pounce, and stay active.

Q: Is the toy rechargeable?
A: Yes! All Rollie Buddy toys are USB rechargeable — no disposable batteries needed.

Q: Is the toy safe for pets?
A: Absolutely. Our toys are made with pet-safe, non-toxic materials and designed for safe, interactive play.

📦 Orders & Shipping

Q: How long does shipping take?
A: Most orders are processed within 1–3 business days. Shipping usually takes 7–15 business days, depending on your location.

Q: Do you offer international shipping?
A: Yes! We ship worldwide. Shipping times and rates vary based on destination.

Q: How do I track my order?
A: You’ll receive a tracking number via email once your order ships. If you haven’t received it after a few days, please check your spam folder or contact us directly.

💳 Returns & Refunds

Q: Can I return or exchange my order?
A: All sales are final. Due to the nature of our products, we do not accept returns or exchanges.

Q: What if my item arrives damaged or defective?
A: If your item arrives damaged or defective, please email us at rolliebuddy7@gmail.com within 7 days of delivery. Include your order number and a photo of the issue so we can assist you.

📩 Contact & Support

Q: How can I contact Rollie Buddy?
A: Email us anytime at rolliebuddy7@gmail.com. We aim to respond within 24 hours.

Q: Where can I follow Rollie Buddy online?
A: Connect with us for product news, deals, and pet fun:

Thanks for shopping with Rollie Buddy — we appreciate your support! 🐶🐱
Let the good times roll!